Support
Need a hand?
Whether something’s broken, you want your account deleted, or you’ve got an idea — get in touch and a real person will read it. We usually reply within 1–2 business days.
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Get in touch
Two ways to reach us
✉️
support@pickuppals.app
Best for bugs, account issues and account-deletion requests. Email from the address on your account so we can find you.
💡
hello@pickuppals.app
Feature requests and ideas. Tell us what sport or feature we’re missing — this is where the roadmap comes from.
Quick fixes
01My games aren’t showing on the map
Tap refresh on the map to re-pull games for your area. If they still don’t appear, close and reopen the app, and check that the relevant sport is on your profile and location permission is granted.
02My most recent game isn’t in my history
History syncs when the app launches. Fully close the app and reopen it and the latest games will appear.
03How do I change the sports on my profile?
Open your profile from the bottom navigation and edit your sport selection. Your per-sport ratings are kept for any sport you re-add later.
04How do I delete my account?
Email support@pickuppals.app from the address on your account and we’ll remove your profile and personal information. See the Privacy Policy for what happens to past game records.